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Customer Reviews

The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.

5.0

04.03.2010

joanne, billingham

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
WE really enjoyed our stay at Ramada Tamworth, would reccommend to a family to stay as we did using the drayton manor package.
Response:
5.0

04.03.2010

ian, sutton in ashfield

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Very enjoyable stay. Dinner in restauarant excellent. Room clean and tidy with no road noise. Good check in, advised of bus trip staying so suggested we book dinner around the party. the television in a premier room would be better as a digital flat screen. Thanks again for great stay.
Response:
4.0

26.02.2010

Sophie, Edgbaston

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Response:
5.0

21.02.2010

Egbert , Deurne

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
We had a wonderful stay. Recommended !
Response:
Dear Mr Van Ijken Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at 01530-279500. Sincerely, Christian Holfve General Manager Ramada Hotel Tamworth
5.0

16.02.2010

Neil, London

Total Rating

Efficiency and helpfulness of reception team

Standards of housekeeping and maintenance

Service and quality in bar and restaurant

Comfort of accommodation

Overall service and staff friendliness

Comments:
Very good people in your hotel, fantastic services, and very very warm people, keep up the good work
Response:
Dear Mr Patel Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. I am pleased that my team looked after you during your visit. Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at 01530-279500. Sincerely, Christian Holfve General Manager Ramada Hotel Tamworth